Legal
Privacy
Last updated 14 October 2026
What this covers
This page describes how the Studio Health website and product handle information. It is written for studio owners and their clients. It is not a substitute for legal advice, and we will keep it aligned with how the product actually works.
Account and studio data
Studio owners sign up with email. We store the studio name, branding, feature toggles, programs, videos you upload, messages, and billing status. Clients are invited with a display name and email. That email is used to send a one-time sign-in code.
Session feedback
After a session, a client can rate how hard it felt from 1 to 10 and leave an optional comment for their coach. The studio owner, and staff who are allowed to see that client, can read it. It is coaching context for adjusting the program. Studio Health does not connect to Apple Health, Health Connect, or wearables, and does not read steps, heart rate, sleep, or other readings from the client’s device. The product is not a medical device.
Notes, files, and meals
Studios can store coach notes, assessment notes, and uploaded intake files for a client. Those can include goals, injury history, and contraindications. If diet tracking is on, the client app can store meal types, descriptions, and photos. The studio owner and staff allowed to see that client can open them. A client can ask their coach to correct what is on their profile.
Program drafts and progress reviews
When a studio uses AI, program drafts and progress reviews are produced by Google Gemini. A request can include the client’s name, coach notes, assessment notes and text from uploaded files, the program and training logs, session feedback, and meal descriptions when those features are on. Meal photos are not sent. Google processes the request to generate the draft or review. Under Google’s API terms it may keep the request for a limited time, including to detect abuse. We do not use this information for advertising.
Payments
Subscriptions are processed by Stripe. Card details are handled by Stripe, not stored in the Studio Health dashboard.
Infrastructure
Application data lives in Supabase (authentication, database, and file storage for branding assets, videos, and uploaded client files). Supabase and Google may process that data outside Australia. The web apps are hosted on the deployment platform we use for Studio Health. Push notifications use Expo’s push service when a client has the app installed.
Site measurement
The marketing site and the studio dashboard use Vercel Analytics and the Meta Pixel in production. They record page views, a click from this site through to sign up, creating a studio, and starting a subscription. Meta uses those events to measure ads. The client web home does not load the Meta Pixel. Programs, messages, notes, and health details are not sent to Meta or Vercel.
How long we keep it
We keep studio and client records while the account exists. Deleting a client account removes the login, programs, logs, session feedback, messages, assessment notes, uploaded files, and other records stored for that person across every studio they belong to. Deleting a studio cancels billing, deletes studio files, and removes clients who only belong to that studio.
What we do not do
We do not sell client lists, programs, session feedback, or assessment notes. We do not use client training data to advertise to them. Studio owners are responsible for the people they invite and for getting consent before they enter health details or upload records from another system.
Access and questions
Clients can delete their account in the Studio Health app, from Account, or from the web client home. Studio owners can delete the studio and their login from Settings in the dashboard. Staff can delete their own login from Settings without deleting the studio. Owners can update studio and client records from the dashboard. For privacy questions, access requests, or anything on this page, email hello@studiohealth.ai. See terms and contact.
Complaints
If you think we have mishandled your information, email hello@studiohealth.ai with what happened. We will reply within 30 days. If you are not satisfied with our reply, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.